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2016 China Airport Service Conference

发布者:中国民用机场协会     发布时间: 2016-01-21

  The global airport industry has been growing rapidly in recent years, with increasing strategic significance for economic and social development. Passengers have changed their means and habit of travelling under the new circumstance. Therefore, China Civil Airports Association (CCAA), China Academy of Civil Aviation Science and Technology (CACAST), China Civil Aviation Press, and Shanghai Airport Authority decide to co-host the first China Airport Service Conference scheduled on March 24-25, 2016 at Ramada Plaza Pudong in Shanghai in an attempt to exchange the new concepts and best practices in global airport service and management, thus promoting the all-around improvement of China’s airport service quality. Airport Council International (ACI) and International Air Transport Association (IATA) will disclose the latest developments in the global airline and airport industry at the conference. Delegates from Chinese and foreign airlines and airports will be invited to share their experiences and success stories, too. Results of the civil airport service quality assessment 2015 will be announced at the conference, together with a comprehensive sum-up of China’s airport service quality over the last three years. The plan for a nationwide airport service assessment in 2016 will also be made, as well.

I. Theme of Conference

 Global Perspective, China Service

                             2016 China Airport Service Conference

 II. Form of Meeting

Keynote speech, panel discussion, announcement of assessment results, award ceremony, and networking

 

III. Guests

International delegates from:

1) Airport Council International (ACI)

2) International Air Transport Association (IATA)

3) International airlines

4) International and regional airports

 

Domestic guests:

1) CAAC leaders, officials from the Airport Department, Air Transport Department, and the Department of General Affairs, CAAC

2) Leaders from Shanghai Municipal Government

3) Leaders from Chinese airports and heads of service quality departments

4) Leaders from major Chinese airlines

5) Experts from China Consumers Association and China Association for Quality

6) Representatives from airport service and equipment providers, airport commerce and new technology businesses

 IV. Conference Program (draft)

Time

Plan

Speaker

March 24 Morning    Moderated by CCAA      

9:00-9:10

Remarks

Leader of Host

9:10-9:20

Remarks

Leader from Local Government

9:20-9:40

Address

CAAC Leader

9:40-10:00

Keynote Speech

ACI Official

10:00-10:20

Keynote Speech

IATA Official

10:20-10:40

Break

10:40-11:30

China Airport Service Quality Assessment 

Report

CACAST

 

March 24 Afternoon        Moderated by CACAST

14:00-15:20

Keynote and Panel: Organic Integration of

 Airport Safety and Service Quality

Delegates from Chinese and

 foreign airports and airlines;

Industry experts

15:20-1540  

Break

15:40-17:00

Keynote: smart airports make pleasant

 traveling experience

Delegates from international and

 Chinese airports;

Delegates from service providers

18:00-20:00

Award Ceremony  Dinner

March 25 Morning       Moderated by China Civil Aviation Press

9:00-9:15

Service Experience from Hub Airports

Delegates from winning airports

9:15-10:00

Service Experience from Small and 

Medium-sized Airports

Delegates from winning airports

10:00-1020   

Break

10:20-11:20

Case Study and Discussion: Improvement 

of Flight On-Time Performance Rate, and

 Support and Service for Flight Delays

Delegates from Chinese and

 foreign airports and airlines

11:20-11:35

Plan for China Airport Service Quality

 Assessment 2016

 

11:35-11:45

Summary

  Hotel  information

  RAMADA PLAZA

        Lily

  Marketing Manager

  ADD:Ramada Hotel ,NO.18.new JingqiaoRd.Pudong,Shanghai China

  Tel:+86(21)5055 4666    Fax:+86(21)5030 8880

  Mobile:+86(0)136018300365

lily@ramadaplazapd.com      www.ramadaplazapd.com 

 

 

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